Returns and Refund

At Onecklace.net.au it is our desire to give you a confident and satisfactory shopping experience.
Our supportive and dedicated members of staff work round the clock to ensure that all your designer and custom crafted necklaces are delivered to your desired destination in time.

Every detail that pertains to your order is recorded and worked on in order to meet your precise preferences. Upon confirmation of details and completion of payment transactions, every piece of jewellery is designed to meet your exact requirements.

Since all handcrafted and personalised necklaces are uniquely designed to an individual's specifications, these pieces normally cannot be sold to other clients if returned. It is therefore imperative that you get to ensure that all details contained in your order are correct before being scheduled for shipping. Make sure that the spellings for names that need to be engraved are correct as well as the colour, dimensions and any other details regarding your order.

However, if you are not happy with the pendant that you receive or if it sustains any damage during delivery, you can make a return and have it exchanged with another one. This also applies to all mistaken shipments that you may receive. If you have any issues with your order, make sure to contact us as soon as possible by sending us an e-mail to Customer Service so that we can move swiftly to correct the problem. If a resolution is not achieved, a full refund will be given back except for shipping and handling expenses.

You can return new, unopened jewellery sold by Onecklace.net.au within 120 days of delivery. Please note that there will be a 30% restocking fee on all items.